Last updated: August 2026

HYPEME LTD (company number 17358307). Registered office: 6 Trinity Place, Midland Drive, Sutton Coldfield, West Midlands, B72 1TX.

Where we deliver: We currently deliver to addresses within the United Kingdom only.

Dispatch: Orders are typically dispatched within 2 working days of payment being confirmed. Orders placed on weekends or bank holidays are processed on the next working day.

Delivery times: Standard delivery to UK addresses takes approximately 2–4 working days after dispatch. Delivery times are estimates and are not guaranteed, particularly during busy periods or in the event of carrier delays.

Carriers: We use Royal Mail, Evri and DPD. The carrier used may vary depending on your order and location. You will receive tracking information by email once your order has been dispatched.

Delivery issues: If your order has not arrived within 7 working days of dispatch, please contact us at support@hyp-energy.co.uk with your order number. We will investigate with the carrier and aim to respond within 1–3 business days. If a parcel is returned to us because the address was incorrect or the delivery could not be completed, re-delivery postage is at your expense.

Damaged goods: If your order arrives damaged, please contact support@hyp-energy.co.uk within 5 days of delivery with your order number and photographs of the damage. We will arrange a replacement or refund and cover any return postage.